Legal

Refund Policy

Effective date: March 10, 2026

1. Beta Period

HiKiwi is in its beta testing phase. Access to the service during this period is provided at no cost. As such, no refunds are applicable at this time since no charges are made.

2. Future Paid Plans

When HiKiwi transitions to paid plans, we will update this policy accordingly. Our goal is to offer a fair refund process. We expect the following to apply:

• Free trials — where offered, no charges will be made until the trial period ends
• Monthly plans — cancellation will stop future billing; partial refunds will be considered on a case-by-case basis
• Annual plans — pro-rata refunds for unused months may be available upon request within 14 days of payment

3. Requesting a Refund

If you believe you have been incorrectly charged, please contact us at hello@hikiwi.app within 30 days of the charge. Include your registered phone number and a brief description of the issue. We aim to respond within 5 business days.

4. Non-refundable Situations

The following are generally not eligible for refunds:

• Failure to use the service during the billing period
• Dissatisfaction with AI-generated content quality (please contact us — we want to help)
• Account suspension due to violations of our Terms of Service

5. Contact

For refund queries or billing concerns, contact us at hello@hikiwi.app. We're a small team and we genuinely care about your experience.